| Q. |
What is Saif Clothing? |
| A. |
Saif Clothing specialises in providing quality Islamic
and modest clothing. With our headquarters in Birmingham as well as a retail
outlet, we have quickly become known for our speed of service and quality
control. Alhamdulillah, we have a rapidly expanding online presence and a
dedicated and growing number of internet customers. To learn more about us,
please don’t hesitate to get in touch with us for a friendly chat! |
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| Q. |
Can I order a Catalogue? |
| A. |
We regularly print a mail-order catalogue to enable
customers to browse and order from the comfort of their homes. Click here to
request a catalogue. |
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| Q.
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How Do I Order? |
| A. |
There are 3 ways you can shop with us: online, by post
and by phone.
Online - www.saifclothing.com - the quickest way to order from our online
collection - Click on the navigation menu (ie., Womenswear, Menswear, etc.) to
go through our online collection. Browse our site and add items to your basket.
To complete your order, click 'checkout’ and follow the simple instructions on
screen.
From our printed catalogues – Send the order form with payment to Saif
Clothing, PO Box 11223, Birmingham B9 5ZY.
By phone - call us on 0845 6 44 93 83. Our Customer Care Team is available 6
days a week, Monday to Saturday from 10.30am to 5pm and can confirm
availability for all your items.
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| Q. |
How Long Does Delivery Take? |
| A. |
Your order will be delivered to your door within 14
working days. On occasion, there may be a small delay if items are on re-order
or at peak season (Ramadan/Eid). If you include your email address when you
place your order, you will receive a confirmation email. If your parcel has not
arrived after 10 days, please contact us for a delivery update. |
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| Q. |
How Much Does Delivery Cost? |
| A. |
All prices displayed include P&P and VAT. The
price you see is the price you pay!
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| Q. |
How Do I Exchange an Item? |
| A. |
If you have ordered an item and want to exchange it
for something else, call us on 0845 6 44 93 83, between 10.30am and 5pm, Monday
to Friday and we'll order the new item for you. Please have the details of the
item you wish to return and the item you wish to exchange it for, when you
call. Unfortunately, we cannot reimburse the return postage costs. |
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| Q. |
How Do I Exchange an Item? |
| A. |
If you have ordered an item and want to exchange it
for something else, call us on 0845 6 44 93 83, between 10.30am and 5pm, Monday
to Friday and we'll order the new item for you. Please have the details of the
item you wish to return and the item you wish to exchange it for, when you
call. Unfortunately, we cannot reimburse the return postage costs. |
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| Q. |
Can I Return Unsuitable Items? |
| A. |
You have 14 days free home approval on any item you
order, and if you wish to return an item for whatever reason, you can do so
without obligation for a full refund.
Please ensure the item is returned unused, unworn and in original packaging
with the receipt.
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| Q. |
What Payment is Accepted? |
| A. |
We accept payments by cheque, postal orders (both made
out to SAIF CLOTHING) as well as major credit and debit cards. We accept: Visa,
Visa Delta, Visa Electron, Maestro, Mastercard, Solo, Switch and American
Express.
All payments made through the website are 100% secure and safe. We use Protx
payment gateway system which is recommended by major high street banks and has
an excellent track record of confidentiality and professionalism. The highest
forms of encryption are utilized. Further to this, most credit card companies
protect their customers from online fraud by covering them financially.
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| Q. |
How Can I Contact You? |
| A. |
Visit our contact us page where you will find numerous
methods of communication. We would love to hear from you and welcome advice and
comments.
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